{"product_id":"hpe-5-year-tech-care-essential-dl360-gen12-smart-choice-service-h55nje","title":"HPE 5 YEAR TECH CARE ESSENTIAL DL360 GEN12 SMART CHOICE SERVICE","description":"\u003cstyle\u003etable.generic tr th {background: #eee;}\u003c\/style\u003e5 YEAR TECH CARE ESSENTIAL DL360 GEN12 SMART CHOICE SERVICE\u003ch2\u003eReasons To Buy\u003c\/h2\u003e\u003ch4\u003ePhone access to experts\u003c\/h4\u003eCustomers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.\u003cbr\u003eFor severity 1 incidents, HPE aims to either connect the Customer to a product specialist or call the Customer back within 15 minutes. For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour.\u003cbr\u003eEnhanced Phone Response: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays.\u003cbr\u003e24x7 on-site coverage: 4-hour on-site response for covered hardware; service is available 24 hours per day, 7 days per week including HPE holidays.\u003ch4\u003eExpert online chat and Expert forum response\u003c\/h4\u003eExpert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product.\u003cbr\u003eExpert online chat is limited to English language only, requires that the user be registered with HPE service portal and is available during the service coverage window. Availability may vary for certain products. Refer to hpe.com\/services\/expertchat for details or contact your local HPE Sales rep.\u003cbr\u003eExpert forum response: Customers can post questions, issues, or discuss usage of products within the HPE community forums. HPE product specialists respond within two business days to any unsolved questions raised within the official HPE community forum for products covered by HPE Support services.\u003cbr\u003eWhere posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident is created and follows the standard HPE incident management processes.\u003cbr\u003eThe specialist technical resource response is limited to English language only and requires that the user be registered with HPE service portal and has registered service agreements.\u003ch4\u003eGeneral technical guidance\u003c\/h4\u003eHPE endeavours to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer’s products covered by HPE Tech Care Service.\u003cbr\u003eGeneral technical guidance is available through the telephone, web, and chat communication channels and is subject to the service coverage window of the service agreement and will be treated as a noncritical incident.\u003cbr\u003eWhen related to the topics detailed\/described in the following, HPE identifies knowledge documents, videos, and knowledge base articles to assist with topics raised.\u003ch4\u003eHPE Proprietary Service Tool assistance\u003c\/h4\u003eFor HPE products that are supported by HPE Proprietary Service Tools, HPE provides support and advice for their setup, configuration, and usage. Further for those connected products, HPE extends general technical guidance to include analytics and the events and recommendations provided.\u003cbr\u003eFor configured HPE products, on request, HPE assists Customers to understand the issues, events, and information provided by HPE Proprietary Service Tools.\u003ch2\u003eDescription\u003c\/h2\u003eEligible for sale with Smart Choice servers! HPE Tech Care Service provides operational support for HPE hardware and software, both on-premises and as-a-service. It helps IT teams focus on business growth by proactively seeking improvements rather than just addressing reactive issues. The service offers direct access to product-specific specialists, general technical guidance, and multiple support channels, including phone, real-time chat, automated incident logging, and Hewlett Packard Enterprise moderated forums. Customers benefit from expert resources, avoiding time-consuming triage questions, and receive guidance on operation, management, and security of their products. Additionally, the service includes access to an enhanced HPE service portal, offering actionable data, asset management, self-service tools, and curated knowledge resources, ensuring operational excellence and performance optimization from edge to cloud.\u003ch2\u003eSpecifications\u003c\/h2\u003e\u003ctable class=\"generic\"\u003e\u003ctbody\u003e\n\u003ctr\u003e\u003cth colspan=\"2\" class=\"text-left\"\u003eFeatures\u003c\/th\u003e\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eNumber of years\u003c\/td\u003e\n\u003ctd\u003e5 year(s)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eType\u003c\/td\u003e\n\u003ctd\u003eOn-site\/Carry-in\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService time (hours x days)\u003c\/td\u003e\n\u003ctd\u003e24x7\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse time\u003c\/td\u003e\n\u003ctd\u003e1 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOn-site support\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLicense quantity\u003c\/td\u003e\n\u003ctd\u003e1 license(s)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\u003cth colspan=\"2\" class=\"text-left\"\u003eTechnical details\u003c\/th\u003e\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eNumber of years\u003c\/td\u003e\n\u003ctd\u003e5 year(s)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eType\u003c\/td\u003e\n\u003ctd\u003eOn-site\/Carry-in\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService time (hours x days)\u003c\/td\u003e\n\u003ctd\u003e24x7\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse time\u003c\/td\u003e\n\u003ctd\u003e1 h\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eOn-site support\u003c\/td\u003e\n\u003ctd\u003eYes\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLicense quantity\u003c\/td\u003e\n\u003ctd\u003e1 license(s)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\u003c\/table\u003e","brand":"HPE","offers":[{"title":"Default Title","offer_id":54928051536205,"sku":"H55NJE","price":2441.02,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0851\/5918\/2669\/files\/iCAYM6gZlEi8hMZW9K2NTg.c-m.jpg?v=1790867218","url":"https:\/\/www.votista.com\/products\/hpe-5-year-tech-care-essential-dl360-gen12-smart-choice-service-h55nje","provider":"Votista","version":"1.0","type":"link"}